Training | World Options Franchisee Training

Steve Brock and Russ Thornton

We started our World Options franchise three years ago having worked as sales professionals previously. In that time we have built up a good customer base and the business is going really well. The company has continued to improve the online shipping portal which is brilliant for our customers. For

Matthew Mansfield

I was a university graduate who didn’t want to do the typical thing of starting a 9-5 job working for someone else with little reward. I had some experience in sales and realised I’d like the opportunity to build my own business. But being young and new to working life

Simon Douglas

I became a World Options franchisee in 2014. Having previously worked in the courier industry, I knew exactly what I was looking for. I decided that World Options had the best franchise offering for me as a business professional and I was right, because the rest, as they say, is

Catherine Turner

I started my World Options franchise in 2012 with no experience and a background in illustration. I remember being petrified the first time I picked up the phone to talk to a client. It was fine though and the more I did it the more I got used to it.

David Strong And Paul Egan

I worked as a courier with a global carrier company for 6 years and I really enjoyed the work. During that time, I gained a deep understanding and interest in logistics and the shipping industry. I looked into starting a business by joining a franchise and thought, using the logistics

Gary Cross

My early career was as a gymnast and then as an acrobat, which I enjoyed immensely. I moved into acting and had a successful career for 20 years, securing roles on television and on stage. But around four years ago, I started looking for a more steady job and something

Izabela and John Drake

We started our World Options franchise over three years ago and it’s been a brilliant experience. For us, as a couple, it gives us the flexibility to enjoy the lifestyle that we are used to but still build a good business. We work as a team looking after our business

How The Franchise Training Works

What Does The Training Involve?

The training involves showing you how to find and manage your business customers, helping you understand the carrier industry and teaching you our online systems.

You will then be appointed a dedicated mentor from our franchise development team, who will visit you several times throughout the year to guide and assist you.

You will also be invited to regular training updates and World Options conferences throughout the year to help you become an even better franchise business owner.

How Many Days Does The Training Last?

Four days. Every day has a different focus allowing franchisees to fully immerse themselves into every aspect of running a courier delivery franchise.

Where Is The Training Held?

Initial classroom training is held at World Options Head offices in Clayton-Le-Moors, Lancashire. However, if franchisees feel more comfortable receiving the training from home, World Options franchise owners and sales mentors, Cameron Wilkey and Matthew Mansfield can provide training via video call.

Who Conducts The Training?

World Options franchise owners and sales mentors, Cameron Wilkey and Matthew Mansfield. As of 2025, Cameron and Matthew have been franchise owners for eleven years. Their knowledge, experience and honest approach make them capable and professional trainers.

How Is The Training Delivered?

The face-to-face training at the World Options head offices allows franchisees to interact with the trainer and other franchisees in a safe and judgemental-free environment.

It also allows franchisees to meet different World Options departments, ask questions, and dive right into the nitty-gritty of being a franchisee. The training doesn’t only prepare franchisees to build a franchise. It allows networking opportunities and insights.

How Difficult Is The Training? Is The Training Hard To Understand?

The training is easy to understand and supported by plenty of examples, videos and images. Asking questions is more than welcome and with an informative training manual, franchisees will be ready to dive right into running their franchise.

Does Someone Need Previous Experience In The Logistics Industry?

No. The training was designed to be accessible to everybody, regardless of their experience.

Can Someone Refer Back To The Training Once It’s Been Completed?

Yes. Franchisees can find all the documents from their training, and any other important files, in the World Options cloud-based training depository, known as the operations manual. The operations manual is regularly updated with the latest industry and business changes.

An example of this is a courier changing their services or prices. Additionally, franchisees have access to the training portal that allows referring back to the initial training whenever needed.

Is Mentoring And Help Provided Once The Training Has Been Completed?

Yes. After the initial training franchisees are not left on their own. Most pressing questions regarding the running of a franchise will come from franchise owners in the first few months of them owning a franchise.

That’s why for the first twelve months, franchisees are paired with a sales mentor that helps with sales strategies and queries.

Even after these twelve months, the World Options customer service team is able to provide further assistance in helping franchisees to solve any issues with couriers or customers. Whenever support is needed, someone from World Options head offices will be ready to help.

Our customer service team

You will be supported by our Customer Service team, who have years of industry expertise to assist you and your customers as often as necessary.

We have a fully centralised billing system, so there is no need to worry about invoicing your customers and collecting payments. Our experienced Accounts Department take care of that for you, so you can focus on providing World Options products and services and building relationships with your customers.

Summary

At World Options, we give every franchisee the tools, guidance and structure needed to build and grow their franchise with confidence. Our three-step training plan is:

• Initial training
• Sales mentoring
• Ongoing support from our customer service team

As of 2025, thirteen years of franchising have shown that this approach helps franchisees launch, operate and steadily expand their businesses.

What Training Does
World Options Offer?

At World Options, we provide every franchisee with the tools needed to build a strong and effective franchise. Our three-step training plan is:

Initial training

Sales Monitoring

Ongoing support by
our customer service team

What Topics Are Taught During The Training?